The county of Chilton, Alabama relies on one place for all of their first responder dispatch needs. Chilton County 9-1-1 began in 1991 with a handful of dispatchers. It has grown over time and now has 12, full-time employees, 7 part-time employees, and dispatches calls for 4 municipalities, the local Sheriff’s Department, and 15 other volunteer-based first responder entities.
Just as most rural communities experience problems when it comes to radio coverage for first responders, Chilton County experienced the same challenge. Since the first responders cover such an expansive territory as well as rural terrain, the organization was looking for a better way to communicate efficiently and effectively. Tango Tango’s services allowed the county to expand and meet many of the P25 program project needs throughs interface and application.
“We used Tango Tango to increase coverage for analog radios,” Wright said. The county was able to eventually integrate the use of Tango Tango’s push-to-talk application with their phones, bridging the gap of their radios.
Dan Wright, former 9-1-1 Director said the county encountered a radio coverage problem and had a long-term plan to fix it. This is about the time they decided to introduce Tango Tango’s system into their county. “We used Tango Tango to increase coverage for analog radios,” Wright said. The county was able to eventually integrate the use of Tango Tango’s push-to-talk application with their phones, bridging the gap of their radios.
With the help of Tango Tango’s user interface, all first responders were able to communicate as long as they were allowed or had access to the system. Wright said the application allowed Chilton County to build out its infrastructure and save money. “I was able to use it from 250 miles away,” said Wright.