Every Second Counts.

Quick answers to your Tango Tango questions.

Frequently Asked Questions

Does Tango Tango offer a free trial?

Yes, just contact us via our Free Trial page and we'll set you up. It's a 100% free trial, no need to provide payment information, we'll send you the necessary hardware, specialized for your specific radio system, and even pay the shipping.

How do you connect to my radio system?

Our radio-to-phone integration kit plugs into a port on your own portable or mobile radio (what we call a "donor radio"), often the accessory connector – where the speaker microphone would plug in. Then the kit connects to the internet through cellular or LAN to send your radio traffic back to our servers.

The cellular connection is included in the plan cost so there is no charge to you for this. Since we can use a cell connection to connect, you won’t have to open ports in your firewall or make adjustments to your agency’s LAN unless you wish to have redundant LAN backup.

For more info, see our Radio-to-Phone connection page.

What happens to my radio connection to Tango Tango if the kit loses cellular connection?

If you've plugged an ethernet cable in your radio-to-phone integration kit, then your kit will switch to another form of connection seamlessly - this could be local fiber, Wifi, we even have some customers using Starlink.

If there is a widespread cellular outage in your area, then obviously this would put your phones offline as well. For users like public safety who work their hardest during the time when crises occur, we strongly recommend keeping your radio system and radios and integrating your system to Tango Tango. This gives you the best of both worlds - the features & coverage or a cellular-based solution and the reliability of radio.

If the radio-to-phone connection kit quits working, do I have to pay a repair or replacement fee?

No, this is 100% covered. Just contact us, we'll troubleshoot, and send you completely new hardware if needed.

Will a Tango Tango connection cause problems with my traditional radio dispatch channel?

No. We serve over 1,000 public safety agencies and have made certain that the technologies we use won’t disrupt your current communications in any way.

We plug into an accessory connector for one of your spare radios. That spare is provided by you and is programmed by whomever you have use to program your radios. None of our hardware directly touches or broadcasts on your system in any way. We simply interface to a spare radio in the same way that a speaker microphone or remote control head would.

Unlike some other app-based PTT solutions, we work with your organization to ensure that your kit is setup properly & positioned to ensure that it does not cause problems even for large P25 systems, which has gotten us approval on several statewide P25 systems across the USA. We can also provide large radio system administrators with reports & tools to understand the Tango Tango users on your system, where their kits are, what talkgroups they are using, etc.

Does the Tango Tango app work on Wifi or other non-cellular network connections?

Yes, Tango Tango works on any network with an internet connection. If you're not able to connect to Tango Tango from a given network, first double check to make sure you have general internet access.

If problems persist, Contact Us. It could be that a network admin has blocked access to ports needed by our app or may have to allow explicit access to contact our server. This is rare but can happen on network with a very robust security configuration.

How do I download & login to the app?

First, if you or your team don't already have an account, contact us for Free Trial.

If your team already has an account and you just need to sign in, then follow the instructions on our Download page.

How much battery does the Tango Tango app use?

Our app generally uses about 10% of the battery in a day. This can be a bit lower or higher if you have particularly low or high traffic. Location Tracking can be disabled to improve battery life if desired.

How much data does the Tango Tango app use?

An hour of talking uses about 18 megabytes. 10 hours in a month will use about 180 MB, 50 hours will use about 900MB. Note data is only used when your phone is connected and the app is communicating.

What cellular carriers work with Tango Tango?

The Tango Tango app works on any carrier and any network type - even Starlink. We don't restrict our users to type of device or network. We are a great choice for a Verizon customer to interoperate with both an AT&T customer and a T-Mobile customer or any other carrier.

Can I share my integrated radio channel to another organization?

Yes, this is frequently done by our customers to create easy interoperability with neighboring agencies.

Can the public listen to Tango Tango?

No, all channels on Tango Tango are encrypted by AES-256, the same encryption used by banks & the military.

However, we are not changing how your radio system works. If your dispatch channel today is going over the air unencrypted, it will continue to do so.

Many Law customers use Tango Tango to have their dispatch channel in the app (which may be unencrypted) but also be able to create "off-radio" Tango Tango-only channels. These channels are suitable for sensitive operations like narcotics teams & similar who want to keep their traffic off publicly scannable radio frequencies.

Is there any limit to how far away I can be to communicate with my radio system via my phone?

No, we have had customers radio check their home radio system from South America, Israel, and Europe. You can monitor & talkback from anywhere in the world that you have internet connection.

What radio systems work with Tango Tango?

We can connect to virtually any type of radio system and almost any type of portable or mobile radio. There are a small handful of very old, unpopular radios that we cannot connect to, but can support pretty much any modern, even modestly popular radio.

What if I need to change donor radios?

Just contact us, tell us what type of radio you are changing to, and we'll ship you a new cable for your integration kit.

Does using Tango Tango require FCC Licensing?

No, our Radio-to-Phone connection kit basically makes our server act as a remote control head for your donor radio. Our equipment never touches your radio frequencies.

Our LTE Radios connect to Cellular or Wifi and don't require any FCC Licensing, unlike traditional radios. If you are using Tango Tango exclusively for your PTT communication, you don't need any FCC Licensing at all.

Reviews from Users

More Reviews

“Have to Have It”

Tango Tango is simple, user-friendly, and reliable. Once you try it, you will have to have it as part of your everyday life.

Chief Josh McDaniel

Irondale, AL Fire Dept

“Strongly Recommend”

We are extremely pleased with Tango Tango! I often use it while en route to work to monitor our radio traffic and when I am off-duty. The sound quality is excellent! The customer support is exceptional as well. I strongly recommend this app.

Walter Warner, Dispatch Manager

Atlanta Public Schools Police Dept

“The Solution”

Communication is the number one obstacle to conquer when dealing with crowds. Tango Tango was the solution to all of our communication protocols. Tango Tango empowered each user to communicate via their own cellphone which ultimately led to much more effective communication in and around our Church! Tango Tango is simple, effective, and forward-thinking.

Marcus Anderson, Security Director

Pentecostals of West Houston

"A Must"

Tango Tango Interoperability is a must in rural Georgia. Many cases will cross jurisdictional boundaries & we all have different radio systems making it difficult to communicate effectively. We have partnered with our neighbors to the north and south through Tango Tango which has greatly improved response and officer safety. We can communicate in a minute's notice.

Sheriff Bill Hancock

Crisp Co, GA Sheriff's Dept

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