Quick answers to your Tango Tango questions.
Yes, just contact us via our Free Trial page and we'll set you up. It's a 100% free trial, no need to provide payment information, we'll send you the necessary hardware, specialized for your specific radio system, and even pay the shipping.
Our radio-to-phone integration kit plugs into a port on your own portable or mobile radio (what we call a "donor radio"), often the accessory connector – where the speaker microphone would plug in. Then the kit connects to the internet through cellular or LAN to send your radio traffic back to our servers.
The cellular connection is included in the plan cost so there is no charge to you for this. Since we can use a cell connection to connect, you won’t have to open ports in your firewall or make adjustments to your agency’s LAN unless you wish to have redundant LAN backup.
For more info, see our Radio-to-Phone connection page.
If you've plugged an ethernet cable in your radio-to-phone integration kit, then your kit will switch to another form of connection seamlessly - this could be local fiber, Wifi, we even have some customers using Starlink.
If there is a widespread cellular outage in your area, then obviously this would put your phones offline as well. For users like public safety who work their hardest during the time when crises occur, we strongly recommend keeping your radio system and radios and integrating your system to Tango Tango. This gives you the best of both worlds - the features & coverage or a cellular-based solution and the reliability of radio.
No, this is 100% covered. Just contact us, we'll troubleshoot, and send you completely new hardware if needed.
No. We serve over 1,000 public safety agencies and have made certain that the technologies we use won’t disrupt your current communications in any way.
We plug into an accessory connector for one of your spare radios. That spare is provided by you and is programmed by whomever you have use to program your radios. None of our hardware directly touches or broadcasts on your system in any way. We simply interface to a spare radio in the same way that a speaker microphone or remote control head would.
Unlike some other app-based PTT solutions, we work with your organization to ensure that your kit is setup properly & positioned to ensure that it does not cause problems even for large P25 systems, which has gotten us approval on several statewide P25 systems across the USA. We can also provide large radio system administrators with reports & tools to understand the Tango Tango users on your system, where their kits are, what talkgroups they are using, etc.
Yes, Tango Tango works on any network with an internet connection. If you're not able to connect to Tango Tango from a given network, first double check to make sure you have general internet access.
If problems persist, Contact Us. It could be that a network admin has blocked access to ports needed by our app or may have to allow explicit access to contact our server. This is rare but can happen on network with a very robust security configuration.
First, if you or your team don't already have an account, contact us for Free Trial.
If your team already has an account and you just need to sign in, then follow the instructions on our Download page.
Our app generally uses about 10% of the battery in a day. This can be a bit lower or higher if you have particularly low or high traffic. Location Tracking can be disabled to improve battery life if desired.
An hour of talking uses about 18 megabytes. 10 hours in a month will use about 180 MB, 50 hours will use about 900MB. Note data is only used when your phone is connected and the app is communicating.
The Tango Tango app works on any carrier and any network type - even Starlink. We don't restrict our users to type of device or network. We are a great choice for a Verizon customer to interoperate with both an AT&T customer and a T-Mobile customer or any other carrier.
Yes, this is frequently done by our customers to create easy interoperability with neighboring agencies.
No, all channels on Tango Tango are encrypted by AES-256, the same encryption used by banks & the military.
However, we are not changing how your radio system works. If your dispatch channel today is going over the air unencrypted, it will continue to do so.
Many Law customers use Tango Tango to have their dispatch channel in the app (which may be unencrypted) but also be able to create "off-radio" Tango Tango-only channels. These channels are suitable for sensitive operations like narcotics teams & similar who want to keep their traffic off publicly scannable radio frequencies.
No, we have had customers radio check their home radio system from South America, Israel, and Europe. You can monitor & talkback from anywhere in the world that you have internet connection.
We can connect to virtually any type of radio system and almost any type of portable or mobile radio. There are a small handful of very old, unpopular radios that we cannot connect to, but can support pretty much any modern, even modestly popular radio.
Just contact us, tell us what type of radio you are changing to, and we'll ship you a new cable for your integration kit.
No, our Radio-to-Phone connection kit basically makes our server act as a remote control head for your donor radio. Our equipment never touches your radio frequencies.
Our LTE Radios connect to Cellular or Wifi and don't require any FCC Licensing, unlike traditional radios. If you are using Tango Tango exclusively for your PTT communication, you don't need any FCC Licensing at all.
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