FAQs

NO. We’d love to promise that we will never had a price increase. But we plan to be around a long time & inflation can change things over time.

But, we know a surprise price increase can wreck your budget. So, here is what we can promise you – no surprises.

We will do everything we can to avoid a price increase. But if an increase is ever one day necessary, we promise to notify you of any upcoming price increase at least 12 months ahead of time to give you time to budget appropriately.

We know you probably have other vendors increasing your price 5-10% every year – often by surprise – and squeezing your budget more and more. But, there are no surprises with Tango Tango.

You can pay $995 one-time and a member of our team will come on-site for one full day to train your team – no matter whether you are a big department or a small one. We’d love to include this in every plan but many departments don’t want this training and we wanted to lower our price as much as possible for those who don’t need it. So we made this an add-on for those who do want it.

If you add enough channels to spend $10k or more with us annually, the on-site training is on us.

The kit plugs into a port on your radio, often the accessory connector – where the speaker microphone would plug in. Then the kit connects to the internet through cellular to send your radio traffic back to our servers. The cellular connection is included in the plan cost so there is no charge to you for this. Since we use a cell connection to connect, you won’t have to open ports in your firewall or make adjustments to your agency’s local area network.

You can also plug up a local internet cable (not required) and have seamless redundancy. If cellular somehow goes down but your wired internet is still up, your connection stays up.

Absolutely. If you’re, for example, a volunteer fire department that shares a channel with 20 other departments or EMA coordinating a countywide PTT system, we can split this bill out among you and your other agencies. This is totally customizable, it can be split evenly or not evenly. We are here to make your life easier. However, you’ll need to Contact Us to split out a bill in this way because we don’t have a way to do this via a web sale today.

No, replacement and/or repair of your hardware is included in the Tango Tango Plan. We even cover shipping. The only exception to this is cases of clear abuse of the kit by the customer, which we have not seen happen yet.

Our solution is backed by a 30-day Money Back Guarantee. If you don’t like our solution for any reason, we are glad to issue a full refund. If you’re still unsure you’re ready to buy, you can also Contact Sales and we can arrange a Free Trial.

No. We’ve worked with over a thousand public safety agencies in our years of serving public safety. We have made certain that the technologies we use won’t disrupt your current communications in any way. We plug into an accessory connector for one of your spare radios. That spare is provided by you and is programmed by whomever you have use to program your radios. None of our hardware directly touches or broadcasts on your system in any way. We simply interface to a spare radio in the same way that a speaker microphone or remote control head would.

Yes, you can. The back of the PTT Button has a simple reusable tape on it and can typically be removed and reattached several times with no problem.

Over multiple detachments & reattachments, you may find that the stickiness wears off. In that case, simply remove the original tape and use a thin, 2-sided tape of your own to reattach.

If you use the PTT Button for work and prefer to not have it attached to your device while not working, you might consider having a ‘work’ phone case and a ‘personal’ phone case to avoid continued removal & reattachment of the PTT Button.

1. First make sure that Bluetooth is turned on in your smartphone’s Settings app.
2. Then, open the Tango Tango app and go to the Settings tab on the bottom right of the screen.
3. Click the PTT Button setting
4. (special step only for Apple devices) Click the ‘Enable iOS PTT Support’ button
5. Click Add PTT Button and follow the onscreen prompts.
6. Now, exit the Settings screen and click the Channels tab on the bottom left. Long press on the channel you’d like for your PTT Button to talk on when a call isn’t already in progress. Then click “Set as Default”. You can change your Default channel at any time in the future.

It connects through Bluetooth Low Energy (BLE). No wires or anything of that nature connect to your phone. The button is usable within normal phone Bluetooth range, which is typically 100-300 feet away from the phone.

While many PTT Button users mount the button on their phone itself to make the phone behave like a walkie-talkie, it’s also possible to mount the button on a lanyard, desk, or any other location that is convenient for you.

The Tango Tango PTT Button battery lasts an estimated 14 months. The device uses BLE (Bluetooth Low Energy) and a traditional coin cell battery.

When the battery runs out, it is possible the open the device and change the battery yourself but it requires a very small screwdriver from a kit for working on electronics. Given the low cost, many customers prefer to simply replace the button at that point but the choice is yours.

The PTT Button uses Bluetooth Low Energy and has almost no noticeable impact on battery life on a daily basis.

Yes, the button connects to your phone through Bluetooth, is powered by a battery, and is simply attached by reusable tape.

The button will attach to any case that has a surface that allows reusable tape to stick to it. Most plastic & metal cases work perfectly.

Yes, Tango Tango works on any network with an internet connection. All you need to do to use Tango Tango via Wifi is to make sure your phone is logged onto the Wifi network.

If you have trouble connecting via a Wifi network, contact us. It could be that your network administrator has blocked access to ports needed by our app. We can help you and your network admin troubleshoot this.

First, if you or your team do not yet have an account, then request a Free Trial.

Once you have an account created by our team, download the app from either Google Play or the App Store and follow the instructions in the video below. The short version of what’s covered in the video –

1. Start the app.
2. Put in the phone number that you used when your account was setup. Note that it is possible to setup an account with an email address rather than a phone number but a phone number will also be the default login if one is setup.
3. Make sure to grant all permissions requested or the app will not work properly.
4. Enjoy!

You can find more detailed instructions in our knowledgebase: https://tangotango.freshdesk.com/a/solutions/articles/73000510804

We have found that our app uses 10% or less of battery per day when the app is heavily used. If traffic is light, this number can be substantially better. If location tracking is not used, it can be turned off to improve battery life further.

Not much. Each hour of talking uses about 18 megabytes. This translates to:

• 10 hours of usage in a month will use about 180MB.
• 50 hours will use about 900MB

Note that data is only used when your phone is connected and receives traffic from the system.

Tango Tango works on any cellular carrier including Verizon Wireless, AT&T, T-Mobile, & USCellular as well as all regional carriers. As long as you can connect to internet from your device, you can talk on Tango Tango.

Yes. Our web portal allows you to share your radio channel to another organization. Just send them and invite and they can accept your request. They will then have the ability to determine who inside their organization should have access to the channel. This allows you create & manage interoperability “on the fly”.

You can also revoke their organization’s access from the web portal in the future at any time.

However, we have found that many customers may prefer not to share their main radio channel and instead prefer to setup other Tango Tango channels for interop with other agencies & organizations. The choice is yours.

No. Tango Tango is fully encrypted from your radio to our servers. Traffic is also fully encrypted from our servers to phones & other devices

However, note that, if you integrate Tango Tango to a unencrypted radio system, the radio system itself remains unencrypted. We make no alterations to your existing radio system. We can only secure all traffic going to our servers and to phones.

But, even if your main dispatch is connected & unencrypted, you can still create Tango Tango channels that aren’t integrated into an existing radio system. These channels are secure & encrypted. Many customers use Tango Tango like this to add secure “off-dispatch” channels to their department to handle sensitive, off-dispatch conversations such as those had by Narcotics, SWAT, etc.

No. We connect to one of your spare radios, which is programmed & licensed by whatever means you buy your radios. None of our equipment is transmitting on or touching any of your radio frequencies.

Our servers remotely control your spare radio to connect to your radio system. You likely already have 2-way radios on your network that are controlled remotely. They are probably at your dispatch center where several dispatchers may be sharing a base station or in your fire trucks or ambulances. Think of our server as “cloud” remote control head for your spare radio.

No. We have had users radio check to their USA-based radio system from their smartphone in Mexico, Israel, Iraq, and many more. Get into outer space with an internet connection and you should be able to key up from there, too.

Bottom line – with Tango Tango IoR you can talk to your radio system from anywhere that you have your phone & an internet connection.

Tango Tango works on any cellular carrier including Verizon Wireless, AT&T, T-Mobile, & USCellular as well as all regional carriers. As long as you can connect to internet from your device, you can talk on Tango Tango.

Just email us at support@tangotango.net or call us at 1-888-826-4607 extension 2. We will send you a cable for your new radio and talk you through the quick & easy process of the change out.

Our approach is based on RoIP (Radio over Internet Protocol) and this allows us to connect to virtually any type of radio system. We connect to one of the spare radios that you already own and use it to interface to your radio system.

There are a select few radio models that we are unable to connect to. These are models that are rare but simply don’t have cables available to interface to our system. By the very fact that these models are rare, you likely don’t have one. But, our team can determine this in a quick conversation.

The Tango Tango Radio Connection Kit comes with:

• Radio Gateway
  • This translates traffic from your radio into something that our servers can process & understand
• Gateway-to-Phone Cable
  • This cable is specific to the make & model of radio you want to connect. It plugs into the gateway on one side and your phone on the other.
• Cellular modem
  • This cellular modem connects the gateway to the internet & our servers.
  • A cellular plan is included in the price of every Tango Tango Radio Connection Kit. Just plug up to power and you’re good to go. No need to plug up local internet.
  • If you wish, you may plug up a local internet cable and this will give your system redundancy & automatic failover in a case where the cellular connection is lost. This is recommended but not necessary.
• Guided setup by our experts
  • After you get your kit, give us a call. Your kit will arrive pre-setup but we will step you through plugging up your radio to the gateway. We will then stay on the phone with you to tune your connection so that your radio sounds great coming out of your phone & vice versa. This takes only about 10-15 minutes.
• Free Replacement
  • If your hardware should ever fail, replacement is on us.
  • Need to change out the type of radio connected to the system? No problem, we’ll swap out your radio cable for free.
• 24/7 Support
  • Have a problem with your radio connection? We’re here 24/7/365 to assist. All of our support personnel are based in the USA and have years of experience.
  • We also monitor your system from our servers for signs of problems, such as a loss of cell signal or a lack of radio traffic. We sometimes can diagnose & fix a problem remotely before you realize it’s there.
  • We have the ability to remotely login to the kit and handle many maintenance or setup tasks ourselves, taking the burden off of you.
  • Bottom line – we make radio connection easy even if you’re not technical.

NO. We’d love to promise that we will never had a price increase. But we plan to be around a long time & inflation can change things over time.

But, we know a surprise price increase can wreck your budget. So, here is what we can promise you – no surprises.

We will do everything we can to avoid a price increase. But if an increase is ever one day necessary, we promise to notify you of any upcoming price increase at least 12 months ahead of time to give you time to budget appropriately.

We know you probably have other vendors increasing your price 5-10% every year – often by surprise – and squeezing your budget more and more. But, there are no surprises with Tango Tango.

You can pay $995 one-time and a member of our team will come on-site for one full day to train your team – no matter whether you are a big department or a small one. We’d love to include this in every plan but many departments don’t want this training and we wanted to lower our price as much as possible for those who don’t need it. So we made this an add-on for those who do want it.

If you add enough channels to spend $10k or more with us annually, the on-site training is on us.

The kit plugs into a port on your radio, often the accessory connector – where the speaker microphone would plug in. Then the kit connects to the internet through cellular to send your radio traffic back to our servers. The cellular connection is included in the plan cost so there is no charge to you for this. Since we use a cell connection to connect, you won’t have to open ports in your firewall or make adjustments to your agency’s local area network.

You can also plug up a local internet cable (not required) and have seamless redundancy. If cellular somehow goes down but your wired internet is still up, your connection stays up.

Absolutely. If you’re, for example, a volunteer fire department that shares a channel with 20 other departments or EMA coordinating a countywide PTT system, we can split this bill out among you and your other agencies. This is totally customizable, it can be split evenly or not evenly. We are here to make your life easier. However, you’ll need to Contact Us to split out a bill in this way because we don’t have a way to do this via a web sale today.

Close! But, not exactly. The business plan is $2,995 per year for 1,000 users. Additional groups of 1,000 users add $995/year per 1,000 users.

This plan was designed specifically with State/Local Public Safety agencies in mind. Further, most of our experience is in working with Public Safety. We have considered making this plan available to other government agencies but don’t understand the use cases as well. If you are government and not Public Safety, contact us and let’s understand your use case.

No, replacement and/or repair of your hardware is included in the Tango Tango Plan. We even cover shipping. The only exception to this is cases of clear abuse of the kit by the customer, which we have not seen happen yet.

There’s no catch. To prove it to you, the service has a 30-day money back, no hassle guarantee. Also – if you’d like to trial our service first without putting money down, reach out to our sales team and we can set that up for you.

Our solution is backed by a 30-day Money Back Guarantee. If you don’t like our solution for any reason, we are glad to issue a full refund. If you’re still unsure you’re ready to buy, you can also Contact Sales and we can arrange a Free Trial.

No. We’ve worked with over a thousand public safety agencies in our years of serving public safety. We have made certain that the technologies we use won’t disrupt your current communications in any way. We plug into an accessory connector for one of your spare radios. That spare is provided by you and is programmed by whomever you have use to program your radios. None of our hardware directly touches or broadcasts on your system in any way. We simply interface to a spare radio in the same way that a speaker microphone or remote control head would.