Privacy Policy

Personal Data We Collect from Non-App Users

If you are submitting information to us for purposes of interest in our product, joining our email list or similar, we will use that information only for the purpose of contacting you about the interest you have indicated. We may send you an occasional email about new features or similar but you may opt out of future communications at any time. We will not share your information with 3rd parties with the exception of our vendors that provide our customer management database, marketing services, and similar. We do not sell Personal Data.

Personal Data We Collect from App Users

This policy describes the collection and handling of personal data used by Tango Tango applications (“the Applications”) for mobile devices (including Google Android and Apple iOS apps) and PC, Tango Tango administrative web-based tools, and this website. The Applications’ functions include push-to-talk voice, group text messaging, user location sharing, emergency alerting, radio system integration, call and message history logging, and group and user management

Personal Data We Collect

User Provided Information

The Applications may obtain information from you when you download and register the Application. Registration with us is mandatory in order to use the basic features of the Applications. When you register with us and use the Application, you generally provide: your name, user name, and phone number. Administrative web portal access requires that you provide an email address.

Automatically Collected Information

Device Information

The Application may collect certain Device Information automatically, such as the type of mobile device you use, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information to assist in registration and use of the Application.

User Generated Information

In addition to Device Information, the Applications may, depending on user settings and opt-in status, automatically collect user-generated data such as call logs, message logs and location history. For our mobile apps, this information can be collected even while the application is running in the device’s background.

On initial launch, just after installation, of the Tango Tango Application in Android or iOS devices, you will be prompted to provide the Application with permission to access the microphone, location data, etc. Your granting of these permissions may be necessary for the Tango Tango application to function properly, depending on which features to which you have opted-in.

Location Information

If you have opted-in to location tracking, the Applications can use your location information to display the location of your smartphone to other users in your Enterprise. Your location updates can be gathered even while the Tango Tango application is running in the background of your Android or iOS device.  Your location data is also used to center your avatar when displaying the Tango Tango Application map page.

You may, at any time, opt-out from our accessing your location data by disabling location services in your Android or iOS Settings, by disabling location reporting within the Application, or by disabling the location feature within the Tango Tango ConnectCare administration web portal.

Web Logs

As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and SaaS Products. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices and system configuration information. In the case of our SaaS Products, the URLs you accessed (and therefore included in our log files) include usernames as well as elements of content as necessary for the SaaS Product to perform the requested operations.

As of the date this policy went into effect, we use Google Analytics as an analytics provider. To learn more about the privacy policy of Google Analytics, refer to Google’s Policies and Principles. Use the Google Analytics Opt-out Browser Add-on to prevent analytics information from being sent to Google Analytics.

How We Use Your Information

We use Personal Data solely to enable the management and delivery of the Tango Tango services and features, via our Applications.

We do not sell Personal Data. We do not use Personal Data to create ads in our Android or iOS Applications.

Sharing of Personal Information

We will share your information with third parties only in the ways that are described in this privacy statement. We may disclose User Provided and Automatically Collected Information: as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; with our trusted services providers, who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement. If Tango Tango is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

We will not rent or sell your personally identifiable information to others. In some cases, we may store personal information in locations outside the direct control of Tango Tango (for instance, on servers or databases in managed cloud environments.)

OPT-OUT

You may opt out of all information collection by uninstalling the Application. You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes, such as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Security

We follow generally accepted industry standards to protect the Personal Data provided to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect information we collect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet, and we also employ application-layer security features to further protect Personal Data.

Tango Tango hosts data with hosting service providers. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.

Administrator Access

You should be aware that Tango Tango system administrators and related personnel may be able to:

• access information in and about your account;
• access communications history for your account;
• restrict, or access information that you have provided or that is made available to you when using your account,
• control how your account may be accessed or deleted.

Third Party Sites

Tango Tango applications and websites may include links to other websites whose privacy practices may differ from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Data Retention Policy, Managing Your Information

We will retain User Provided Information for as long as you use the Application and for a reasonable time thereafter. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at privacy@tangotango.net and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly, and we may be required to retain certain information by law. Automatically Collected Information is retained for various time periods, up to six months, depending on customer enterprise configuration and contractual agreements. If you’d like us to delete Automatically Collected Information about you, please contact us at privacy@tangotango.net.

Minors and Children

The Application is not directed at minors under the age of 18, and we do not knowingly collect data from minors without obtaining parental consent. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at privacy@tangotango.net. We will delete such information from our files within a reasonable time.

Changes to our Privacy Policy