Tango Tango
Effective Date: September 3, 2024
Customer Agreement
This agreement (“Agreement”) is between you (“Customer”) and Tango Tango, Inc. (“Tango Tango”). By signing the order which links to this agreement or using Tango Tango’s products, you agree to its terms. This Agreement also binds your company or organization if you are entering on its behalf.
1. Scope
This Agreement governs your initial and future purchases of Tango Tango products.
2. Products Covered
This Agreement covers:
- Software: Downloadable products (“Apps” on phones, computers, or other devices).
- Hosted Services: Cloud-based server.
- Hardware: Devices used for Tango Tango services.
- Support: Maintenance and related services.
3. Orders
Customer orders agreed upon by both Customer & Tango Tango specify the authorized scope and term of product use.
4. Term and Termination
This Agreement remains effective during the subscription term. Either party may terminate for a material breach not cured within 30 days. Upon termination, all rights to use the products cease. If a multi-year term is agreed to but not completed, a cancellation fee equal to the multi-year discount received so far by the Customer during the term will be charged to the Customer and due within 30 days of termination.
5. Software & Hosted Service Terms
- Authorized Users: Individuals for whom fees are paid who may use Tango Tango products. You are responsible for the actions of your Authorized Users. Authorized users should be members of your organization or of organizations that you have a working relationship with. Customer may not resell Tango Tango services to others without a written agreement from Tango Tango authorizing you to do so.
- License: You are granted a non-exclusive, non-transferable license to use the Software.
- Access: You are granted a non-exclusive right to use Hosted Services during the subscription term.
- Data: You retain ownership of data uploaded to the services and grant Tango Tango the rights needed to provide services using this data.
- Security: Tango Tango uses modern security procedures that we believe to be robust & reliable but can not guarantee absolute security.
6. Radio Integration Hardware
Radio integration hardware must not be tampered with. Radio integration hardware must be returned upon termination of service. Fees of up to $2,500 per radio channel integration may be charged for unreturned or damaged radio integrations.
7. End User Hardware
Unless otherwise agreed to, end user hardware such as radios & push-to-talk accessories are purchased outright by the Customer and are Customer property. Customer maintains ownership of these items after service termination and is also responsible for repair or replacement of these items.
8. Support & Maintenance
Support and Maintenance are provided 24/7/365 on critical issues like organization level radio channel connections. Support on individual user devices & apps is available during normal business hours Monday-Friday.
9. Payment
Fees are non-refundable and payable in U.S. dollars.
10. Restrictions
Customer may not sublicense, distribute, or modify the products beyond the terms stated in this Agreement.
11. Ownership, Feedback, Usage Analysis
All rights, title, and interest in Tango Tango products remain with Tango Tango. Feedback provided by you may be used by Tango Tango without obligation. Tango Tango will analyze customer’s usage of Products to ensure quality and make product improvement decisions.
12. Warranty Disclaimer & Limitation of Liability
All products are provided “as is” without warranties of any kind. Neither party will be liable for indirect, special, incidental, or consequential damages. Total liability is limited to the amount paid in the past 12 months.
13. General
Any changes to this Agreement must be accepted in writing by both parties. Notices must be in writing. The Agreement is the entire agreement between the parties regarding the products. It is governed by applicable law, and all disputes will be settled accordingly.