Updated: January 13, 2026
This agreement (“Agreement”) is between you (“Customer”) and Tango Tango, Inc. (“Tango Tango”). By signing the order which links to this agreement or using Tango Tango’s products, you agree to its terms. This Agreement also binds your company or organization if you are entering on its behalf.
This Agreement governs your initial and future purchases of Tango Tango products.
This Agreement covers:
Customer orders agreed upon by both Customer & Tango Tango specify the authorized scope and term of product use.
This Agreement remains effective during the subscription term. Either party may terminate for a material breach not cured within 30 days. Upon termination, all rights to use the products cease. If a multi-year term is agreed to but not completed, a cancellation fee equal to the multi-year discount received so far by the Customer during the term will be charged to the Customer and due within 30 days of termination.
Radio integration hardware must not be tampered with. Radio integration hardware must be returned upon termination of service. Fees of up to $2,500 per radio channel integration may be charged for unreturned or damaged radio integrations.
Unless otherwise agreed to, end user hardware such as radios & push-to-talk accessories are purchased outright by the Customer and are Customer property. Customer maintains ownership of these items after service termination and is also responsible for repair or replacement of these items.
Tango Tango sends SMS messages to users to facilitate user onboarding, supply activation codes, and, for some services, to send incident alert notifications. User activations are typically sent only upon user account creation. Activation code sending frequency is based on how often users login to their account. Incident alert messages are sent, to subscribed users, whenever a customer forwards incident events to our system.
Customers may opt-out of text messages at any time by replying STOP. Note that doing so could prevent user account login and incident message delivery. Users may opt back in by replying START. SMS help is available by replying HELP.
Our privacy policy, which addresses SMS consent disclosure, can be found at https://tangotango.net/privacy.
Note that for users receiving SMS messages, message and data rates may apply. Cellular carriers are not liable for delayed or undelivered messages.
Support and Maintenance are provided 24/7/365 on critical issues like organization level radio channel connections. Support on individual user devices & apps is available during normal business hours Monday-Friday.
Fees are non-refundable and payable in U.S. dollars.
Customer may not sublicense, distribute, or modify the products beyond the terms stated in this Agreement.
All rights, title, and interest in Tango Tango products remain with Tango Tango. Feedback provided by you may be used by Tango Tango without obligation. Tango Tango will analyze customer’s usage of Products to ensure quality and make product improvement decisions.
All products are provided “as is” without warranties of any kind. Neither party will be liable for indirect, special, incidental, or consequential damages. Total liability is limited to the amount paid in the past 12 months.
Any changes to this Agreement must be accepted in writing by both parties. Notices must be in writing. The Agreement is the entire agreement between the parties regarding the products. It is governed by applicable law, and all disputes will be settled accordingly.
