Our app is often used for real-time communications by teams doing important work. It’s our “claim to fame” to be relied on by police, fire, EMS, and more. We don’t want a team to rely on us, reach the end of their trial, and be accidentally cutoff by our system for non-payment. Putting a card in upfront ensures that it’s an intentional choice by the user to cutoff our service.
We have made sure that cancellation of a free trial is super simple by using our payment partner, Stripe. To cancel, you do not need to speak to anyone and it’s a completely hassle-free, simple process.