PHI Air Medical has bases all over the country including some very rural locations. They have locations in Phoenix, Lexington, Indianapolis, and Falls Church, Virginia. PHI Air Medical provides flight services to a variety of situations including scenes and patient transports. While they mostly use helicopters they also have fixed-wing aircrafts and ground transportation in their fleet. Wayne Cummings, Communications Systems Manager of PHI Air Medical says they recently implementing Tango Tango’s services as a way to fill in the gaps where their communication was lacking.

“Our communication centers are 24/7 and we have four main, centers,” said Cummings. Before using Tango Tango’s services, the company would rely on radios within the helicopters and the towers they are connected to. These towers were in fixed locations and each time a base changed locations, the towers would have to be relocated as well. Since many of their bases are often relocated or are in remote areas, they needed a surefire way to maintain communication during times of transition.

While they still utilize this type of communication, by implementing Tango Tango’s services pilots can have continual communication in those areas that may have been patchy before as new bases are set up. Crews must have some means of communication at all times during flights. With Tango Tango crews are always covered.

Tango Tango has allowed us to utilize two towers in Arizona that dispatch pilots in New Mexico and Texas… In the event of a disaster, we can still carry out operations…It helps us sustain our operations where our past radio system lacks.

“Tango Tango has allowed us to utilize two towers in Arizona that dispatch pilots in New Mexico and Texas” said Cummings. Currently, they have a lot of traffic on one channel but are considering expanding their use of TangoTango to create more channels for communication which will help their fleet be even more efficient.“In the event of a disaster, we can still carry out operations,” said Cummings. Communications and the use of Tango Tango’s services allow PHI Air Medical Helicopters to have a better level of operations for their flight crew and clients. “It helps us sustain our operations where our past radio system lacks,” said Cummings.