NO. We’d love to promise that we will never had a price increase. But we plan to be around a long time & inflation can change things over time.

But, we know a surprise price increase can wreck your budget. So, here is what we can promise you – no surprises.

We will do everything we can to avoid a price increase. But if an increase is ever one day necessary, we promise to notify you of any upcoming price increase at least 12 months ahead of time to give you time to budget appropriately.

We know you probably have other vendors increasing your price 5-10% every year – often by surprise – and squeezing your budget more and more. But, there are no surprises with Tango Tango.

You can pay $995 one-time and a member of our team will come on-site for one full day to train your team – no matter whether you are a big department or a small one. We’d love to include this in every plan but many departments don’t want this training and we wanted to lower our price as much as possible for those who don’t need it. So we made this an add-on for those who do want it.

If you add enough channels to spend $10k or more with us annually, the on-site training is on us.

Yes. Our web portal allows you to share your radio channel to another organization. Just send them and invite and they can accept your request. They will then have the ability to determine who inside their organization should have access to the channel. This allows you create & manage interoperability “on the fly”.

You can also revoke their organization’s access from the web portal in the future at any time.

However, we have found that many customers may prefer not to share their main radio channel and instead prefer to setup other Tango Tango channels for interop with other agencies & organizations. The choice is yours.

No. Tango Tango is fully encrypted from your radio to our servers. Traffic is also fully encrypted from our servers to phones & other devices

However, note that, if you integrate Tango Tango to a unencrypted radio system, the radio system itself remains unencrypted. We make no alterations to your existing radio system. We can only secure all traffic going to our servers and to phones.

But, even if your main dispatch is connected & unencrypted, you can still create Tango Tango channels that aren’t integrated into an existing radio system. These channels are secure & encrypted. Many customers use Tango Tango like this to add secure “off-dispatch” channels to their department to handle sensitive, off-dispatch conversations such as those had by Narcotics, SWAT, etc.

No. We connect to one of your spare radios, which is programmed & licensed by whatever means you buy your radios. None of our equipment is transmitting on or touching any of your radio frequencies.

Our servers remotely control your spare radio to connect to your radio system. You likely already have 2-way radios on your network that are controlled remotely. They are probably at your dispatch center where several dispatchers may be sharing a base station or in your fire trucks or ambulances. Think of our server as “cloud” remote control head for your spare radio.

The kit plugs into a port on your radio, often the accessory connector – where the speaker microphone would plug in. Then the kit connects to the internet through cellular to send your radio traffic back to our servers. The cellular connection is included in the plan cost so there is no charge to you for this. Since we use a cell connection to connect, you won’t have to open ports in your firewall or make adjustments to your agency’s local area network.

You can also plug up a local internet cable (not required) and have seamless redundancy. If cellular somehow goes down but your wired internet is still up, your connection stays up.

Absolutely. If you’re, for example, a volunteer fire department that shares a channel with 20 other departments or EMA coordinating a countywide PTT system, we can split this bill out among you and your other agencies. This is totally customizable, it can be split evenly or not evenly. We are here to make your life easier. However, you’ll need to Contact Us to split out a bill in this way because we don’t have a way to do this via a web sale today.

No, replacement and/or repair of your hardware is included in the Tango Tango Plan. We even cover shipping. The only exception to this is cases of clear abuse of the kit by the customer, which we have not seen happen yet.

No, businesses cannot purchase our Unlimited User plan.

At Tango Tango, we are deeply committed to improving the world of public safety communication and doing it as affordably as possible. This has led us to offer the Unlimited Plan to public safety to enable first responders to have everything they might ever need while working in life safety situations. We want to ensure that constraints from us don’t interfere with their ability to do their job – even if it means we sometimes less money or even no money on a public safety account.

However – we do have a similar plan – the Tango Tango Business Plan – that is somewhat more expensive and comes with a very high fixed number of users for one low price. In fact, on a per user basis, it’s the lowest priced fully-featured PTT plan on the market as of the time of this writing. See the Tango Tango for Business page to learn more.

This plan was designed specifically with State/Local Public Safety agencies in mind. Further, most of our experience is in working with Public Safety. We have considered making this plan available to other government agencies but don’t understand the use cases as well. If you are government and not Public Safety, contact us and let’s understand your use case.

No. We have had users radio check to their USA-based radio system from their smartphone in Mexico, Israel, Iraq, and many more. Get into outer space with an internet connection and you should be able to key up from there, too.

Bottom line – with Tango Tango IoR you can talk to your radio system from anywhere that you have your phone & an internet connection.

There’s no catch. To prove it to you, the service has a 30-day money back, no hassle guarantee. Also – if you’d like to trial our service first without putting money down, reach out to our sales team and we can set that up for you.

Tango Tango works on any cellular carrier including Verizon Wireless, AT&T, T-Mobile, & USCellular as well as all regional carriers. As long as you can connect to internet from your device, you can talk on Tango Tango.

Just email us at [email protected] or call us at 1-888-826-4607 extension 2. We will send you a cable for your new radio and talk you through the quick & easy process of the change out.

Our solution is backed by a 30-day Money Back Guarantee. If you don’t like our solution for any reason, we are glad to issue a full refund. If you’re still unsure you’re ready to buy, you can also Contact Sales and we can arrange a Free Trial.

Our approach is based on RoIP (Radio over Internet Protocol) and this allows us to connect to virtually any type of radio system. We connect to one of the spare radios that you already own and use it to interface to your radio system.

There are a select few radio models that we are unable to connect to. These are models that are rare but simply don’t have cables available to interface to our system. By the very fact that these models are rare, you likely don’t have one. But, our team can determine this in a quick conversation.

The Tango Tango Radio Connection Kit comes with:

• Radio Gateway
  • This translates traffic from your radio into something that our servers can process & understand
• Gateway-to-Phone Cable
  • This cable is specific to the make & model of radio you want to connect. It plugs into the gateway on one side and your phone on the other.
• Cellular modem
  • This cellular modem connects the gateway to the internet & our servers.
  • A cellular plan is included in the price of every Tango Tango Radio Connection Kit. Just plug up to power and you’re good to go. No need to plug up local internet.
  • If you wish, you may plug up a local internet cable and this will give your system redundancy & automatic failover in a case where the cellular connection is lost. This is recommended but not necessary.
• Guided setup by our experts
  • After you get your kit, give us a call. Your kit will arrive pre-setup but we will step you through plugging up your radio to the gateway. We will then stay on the phone with you to tune your connection so that your radio sounds great coming out of your phone & vice versa. This takes only about 10-15 minutes.
• Free Replacement
  • If your hardware should ever fail, replacement is on us.
  • Need to change out the type of radio connected to the system? No problem, we’ll swap out your radio cable for free.
• 24/7 Support
  • Have a problem with your radio connection? We’re here 24/7/365 to assist. All of our support personnel are based in the USA and have years of experience.
  • We also monitor your system from our servers for signs of problems, such as a loss of cell signal or a lack of radio traffic. We sometimes can diagnose & fix a problem remotely before you realize it’s there.
  • We have the ability to remotely login to the kit and handle many maintenance or setup tasks ourselves, taking the burden off of you.
  • Bottom line – we make radio connection easy even if you’re not technical.

No. We’ve worked with over a thousand public safety agencies in our years of serving public safety. We have made certain that the technologies we use won’t disrupt your current communications in any way. We plug into an accessory connector for one of your spare radios. That spare is provided by you and is programmed by whomever you have use to program your radios. None of our hardware directly touches or broadcasts on your system in any way. We simply interface to a spare radio in the same way that a speaker microphone or remote control head would.