Get up to speed on Tango Tango. In minutes, not hours.

• Either 1) go directly to manage.tangotango.io or 2) go to tangotango.net and click "Login" from the top menu to get to the Login Screen.
• Input your phone number.
  
  • Some users without phone numbers are setup with an email address. If your account was setup to use email, input your email address instead. However, most users login via their phone number.
• Click ‘Submit’.
• The phone number that you typed in will be sent a 6-digit code via text message.
• Enter in the 6-digit code.
• Click ‘Submit’.
• You will be logged in to the Admin Portal.

Here is a step-by-step guide to add a user to your organization.

• Login to Admin Portal
• Select ‘User’ tab
• Search and select your organization at the top
• Select ‘Add User’ in the top right corner
• Select your organization
• Input the first and last name of the user you are wanting to add
• Provide a title (not necessary)
• Provide an email address or a phone number (can use the same as login number)
• Check “Send Onboarding Notifications” to notify the user that you are adding them to this organization
• Click Save

Important: by default, a new user is not joined to any channels at time of creation. They won't receive channel traffic until they are added to at least one channel.

• If you haven't already, you must create a user in your organization first (see Add a User)
• Click the ‘Channels’ tab in the left menu
• Select the Organization (if you have access to more than one) and then the Channel that you want to add members to.
• Click ‘Members’ in the right part of the screen. All users with access to the channel will be displayed.
• Click the ‘Add Users’ button.
• Search and/or select the user that you want to add to the Channel.
• Ensure that agreen check mark is shown beside the users you are adding.
• Click 'Submit

• Select ‘Users’ tab
• Search and select your organization
• Select the user that you would like to assign a channel to
• Click on ‘Channels’ within the user profile
• Click on ‘Join Channel’
• Below is a list of all channels within your organization
• Select the channel you would like to add the user to
• Make sure the channel has a green check mark beside it
• Click ‘Submit’

• Note: "Listen Only" is set on a per-channel basis. You cannot make an entire user account "Listen Only" but can set it on a per-channel basis.
• Click on the ‘Channels’ tab on the left side
• Select the channel that the user is a part of that you would like to make "Listen Only".
  
  • The user must already be added to the Channel to make them "Listen Only". If you haven't already added the User to a Channel, see the "Add a User to a Channel" guide.
• Click on ‘Members’
• Search for and select the user that you would like to make "Listen Only"
• Click the microphone icon to the right side of the name
• Once the microphone icon has turned red with a line through it, then that user will be ‘Listen only’ and cannot transmit on the Channel.

• Only the first and original admin has the ability to add more admin to the organization
• Click ‘Organizations’ tab on the left
• Select your organization
• Click ‘Administrators’ tab on the right pane
• Search for and then select the user that you would like to add as an admin
• Click ‘Add’ to add this user as a new administrator in your organization

• Click ‘Live Console’ tab on the left side
• You can search and select a channel or contact that you would like to communicate with underneath
  
  • Click 'Join' to join a channel you are not already a part of.
• Once you select a channel, the middle of the page will open and display previous audio transmissions and text messages from the selected Channel.
• You can send a text message to the Channel from the bottom of the screen
• You can download an audio recording by selecting the download button on the right side of a particular Recording
• At the top of the middle screen, you can select to see previous calls that have been made under the ‘Calls’
• You can send tone outs from the ‘Tone Events’ tab
• You can see all of the users that make up this channel under the ‘Members’ tab
• In the top right corner, you can see a map and the channel users that are sharing their location
• In the bottom right corner, click and hold the green ‘Push to Talk’ button to send an audio transmission to your channel
• Your audio recording will appear under the ‘Messages’ tab in the middle of the Live Console screen

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• Select the ‘Live Console’ tab on the left side
• Click on the specific channel that you want to review Messages or Recordings for
• The middle of the screen will open up and display all previous messages and audio recordings
• Admin have access to recordings and messages for 30 days
  
  • Admins have the ability to upgrade your Tango Tango plan to 365 days recording retention
  • Note: once recordings expire, they are deleted from our servers and not recoverable
• Non-admin have access to recordings and messages for 24 hours

Live Console Tone Generation

You can use Tango Tango's Live Console to send a tone-out event to your existing radio or pager system.

• This feature requires that you have a Radio Integration and have the First Response Tones feature enabled
• Select ‘Live Console’ on the left side
• Select the channel that you would like to send the tone out of
• Click ‘Send Tones’ on the right side above the green PTT button
• Choose which tone you would like to send
• Click the green + button beside the tone
• Click the green ‘Apply’ button

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Setting Up Interop

Here is a walkthrough to setup shared channels between your organization and another org that is using Tango Tango.

• Select ‘Organizations’ on the left side
• Select the organization that you are apart of
• Click the ‘Interop’ tab within your organization
• You must contact Tango Tango support to receive permission to both send and receive information from other organizations
• Grantor Interop Agreements displays what information you are sharing with other organizations
• Click the edit button on the right side
  • This will let you decide what information you want to share with other organizations
  • Contacts, tones, locations
  • Click the green save button once decided
  • To share channels you click ‘Share more Channels’
  • Select which channels you would like to share
  • Click ‘Confirm’
  • Click ‘Share’
• Grantee Interop Agreements shows what information is being shared with you from outside organizations

Adding First-Response Tones in the Admin Portal

• Click ‘Alerts’ on the left side
• Click ‘Sources’
• Click ‘Add Tone’ in the top right corner
• Select your organization
• Type out what you want to name this new tone
• Select ‘First Response Tone’
• Click the green ‘Save’ button

Add Members to Tones

• Open the created tone
• Select the ‘Members’ tab
• Click ‘Add Users’
• Search the user that you would like to add to the tone
• Click on their name and make sure the green check mark appears beside their name
• Click ‘Submit’

Mobile User app

• Go to Settings page
• Click on ‘First Response Tones’
• Make sure that ‘Receive Incident Calls in DND’ and ‘Pager Alert’ are both checked on and green
• Scroll to your newly created User that you are a member of
• Make sure it is slid to on and shows green

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Tango Tango forwards CAD incident alerts from your existing CAD system to mobile phones. Setup is easy and doesn't require any changes to your CAD system beyond pointing new-incident emails at an address we provide.

Before you start

You'll need an active Tango Tango account or free trial. If you're not set up yet, start a free trial first — then come back here.

You'll also need admin access to your Tango Tango Admin Portal to manage who receives alerts.

Setup

1. Request a CAD alerting email address. Email us at support@tangotango.net and let us know you want to set up CAD Alerts. We'll reply with an email address specific to your organization.

2. Point your CAD system at that address. In your CAD system, configure new-incident emails to send to the address we provided. Our parser reads those emails and converts them into alerts for your users.

3. Add recipients to the alert group. Once your CAD system is sending us emails, the last step is choosing who gets the alerts:

1. Sign in to the Admin Portal at manage.tangotango.io, or click Sign In at the top of this site.
2. In the left sidebar, click Tones. You'll see your CAD Alert group listed here. (If your agency also uses two-tone paging, those groups appear in the same list.)
3. Open your CAD Alert group, click Members, then Add New to add recipients.

That's it. New incidents from your CAD system will start hitting your team's phones within seconds.

Multiple CAD feeds

If you need separate feeds — say you're a volunteer fire association covering ten departments and each one needs its own alert stream — just request additional alerting email addresses in step 1. Each address maps to its own group in the Admin Portal, so you can route different incident types or different departments to different teams. There's no practical limit on how many feeds you can run.

Troubleshooting

Email us at support@tangotango.net and we'll help you work through it. A few of the most common issues:

Alerts arriving too slowly. Our typical processing time from the time we receive your email is 7 seconds. If you're seeing a long delay than this, typically, the delay is in how long your CAD system takes to send the email. Things to check as you start to troubleshoot:

• How quickly your CAD system actually fires the email after the incident is created. Check your CAD or email system logs.
• Whether the Tango Tango address is the first recipient in your CAD's distribution list, or buried behind other addresses. Moving us to the top often helps. For some systems, each send can take up to a few seconds.
• Whether your email provider holds outbound mail. Gmail's "Undo Send" feature, for example, can hold sent messages for up to 30 seconds — set this to zero for the account sending to us.

Alerts coming through but not parsing correctly. This usually means your CAD system's incident format changed recently. Email us and we'll update the parser to match the new format.

Want more detail on CAD Alerts and how Sources and Feeds work? Check out this guide.

Anything else. Email support@tangotango.net. We'll get on it.

One of Tango Tango’s valuable features is the ability to detect First Response Tones and trigger notifications for users when they are detected. Many of our customers also use Computer-Aided Dispatch (CAD) systems to manage incident response in their agency, and Tango Tango is now able to integrate with those systems in order to trigger various notifications to our users when these incidents are created. The introduction of this feature comes with some changes to the way alerts are managed in the Tango Tango admin portal.

First Response Tones were configured and managed in the system via the “Tones” section on the left-hand navigation panel. This option has been replaced with an “Alerts” menu item which is broken down two sections: “Sources” and “Feeds”.

Sources

“Sources” is where you will find and configure First Response Tones and CAD integrations. Reach out to Tango Tango support to help get these items configured. Once the sources are configured, then it’s time to configure which users are interested in which alert notifications.

Previously, users were added directly to the Tones they were interested in. CAD sources worked similarly: users were added directly to the CAD source. However, it became apparent that managing memberships this way would not meet all use cases. Firstly, all of the alerts coming from a single CAD source are not relevant to a single set of users. Secondly, CAD events are often relevant to the same groups that were currently assigned to Tones.

Feeds

To address all of the use cases, we have introduced the concept of Feeds. As the name suggests, a Feed is a stream of events that are related by the group of users that will be interested in being alerted about those events. When an event comes in from a CAD source, it is assigned a priority and routed to one or more Feeds via a configurable list of matching rules. First Response Tones are likewise routed to a Feed, although process here is simpler: all events from a given tone are always routed to the same Feed.

For more details on how to route alerts to appropriate feeds, see Configure Alert Routing with Rules.

If you had Tones or CAD Sources configured previously with users attached directly to them, you will now find that a Feed has been automatically created for each Tone/CAD Source and the user list from the original has been migrated to the Feed. Members of the Feed will continue to receive Incident Calls for Tone events or SMS/push notifications for CAD events as before.

Going forward, when creating a new First Response Tone or CAD source, you will be prompted to choose or create a corresponding Feed.

We believe this system provides the flexibility to support the needs of various types of agencies. As always, don’t hesitate to reach out to support if you have questions.

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Overview of Alert Rules

In the Tango Tango system, Alerts come in from an Alert Source and are then routed to Feeds. Users join or are added to Feeds to be notified about those alerts. You can read more about this system in our article on Managing Feeds.

To configure alert routing, click on Alerts > Sources in the top-level navigation, select the Source you want to configure, then go to the Rules tab. This screen is where you configure how incoming alerts from your Sources are directed to specific Feeds.

For First Response Tones: Configuration for Tones is straightforward. All alerts originating from a single Tone source are always routed to the same Feed. Once routed, the members of that Feed will always receive incident calls for those tone events.

For CAD Events: Computer-Aided Dispatch (CAD) sources require more granular routing. Because a single CAD source generates diverse alerts, you can use Rules to automatically route specific events to the appropriate Feeds based on the data within the alert.

How CAD Routing Works

Before building your rules, it is helpful to understand the basic logic the system uses to process an incoming CAD event:

• Multiple Matches: A single alert can match multiple rules. If this happens, the alert may be routed to multiple different Feeds simultaneously.
• Duplicate Prevention: If an alert matches multiple rules that route to the same Feed, the users in that Feed will only receive one notification. The system will use the highest priority assigned by any of the matching rules.
• Unmatched Alerts: If an incoming alert does not match any of your configured rules, and no Default Rule is set, the alert is dropped and will not be forwarded to any Feeds.
• Priority: Although the options are limited for now, users can use priority to influence how they want to be notified when an alert is received. This feature will provide more options in the future.

Building Your Rules

You have three options for configuring rules on a CAD Source:

1. Create a New Rule (Manual)

Use this option to build a rule from scratch based on known field names and values.

1. Click Create a new rule.
2. Under the If section, define your conditions by specifying a field name, choosing a matching operator (e.g., "contains" or "does not match exactly"), and entering a value.
3. Click Add Condition to add additional criteria to the same rule if needed. You can configure the rule to trigger if any or all of the conditions are met.
4. Under the Then... section, assign the desired Priority and select which Feed to Route To.
5. Click Save.

2. Generate a Rule (Guided)

If you want to base a rule on an alert you have already received, the system can help generate it for you.

1. Click Generate a rule.
2. A side panel will appear showing your recent alert history; select the specific alert you want to base your rule on.
3. Check the boxes next to the specific data points (e.g., Address, City, Code) you want the rule to match against.
4. Click Generate alert rules. This will populate a new rule form for you.
5. Make any modifications needed, then click Save.

3. Create a Default Rule

A Default Rule acts as a catch-all. It defines what happens to alerts that do not match any of your specific rules. If no default rule is provided and an alert does not match any other rules, the alert will be dropped.

1. Click Create a default rule.
2. Assign a priority and select a destination Feed for unmatched alerts.

Creating a Layer

Layers let you show hydrant locations, station locations, or any other points of interest on the Tango Tango map. Your layers appear in the smartphone app and in Live Map at manage.tangotango.io.

This guide covers creating a brand-new layer. If you already have a layer and just need to add individual locations (Layer Features), see the Add Layer Feature guide.

Have a lot of locations to add?

If you already have a file with all your hydrant locations (such as a Shapefile or CSV), follow our Bulk Import guide or email support@tangotango.net and we'll help you with the upload.

Creating a layer manually

1. Go to manage.tangotango.io and log in.
2. Click Map, then Layers.
3. Click Add Layer near the top of the page.
4. Enter your layer settings (described below).
5. Click Save.

Once saved, your layer is ready for you to add Features. See the Add Layer Feature guide for next steps.

Layer settings

• Name: what your team will see in the Map Layers menu (e.g., "Fire Hydrants").
• Icon and Color: how each point in the layer appears on the map.
• Layer Order: controls stacking when multiple layers overlap. Layers with a higher Layer Order appear on top.
• Min Zoom and Max Zoom: the range of zoom levels at which the layer is visible. Higher numbers are more zoomed in. Leave both blank and the layer shows at every zoom level.
  • Tip: Zoom level 9 is roughly citywide, 5 is roughly statewide, 2 is roughly nationwide
• Current Zoom: not a setting. It shows the zoom level of the map preview on the right, so you can see how your layer looks at each level.

Recommended zoom settings

Set Min Zoom to 10 and leave Max Zoom blank. This is a good default for dense layers like hydrants, which would otherwise cover the map when zoomed out. Adjust as needed.

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A Layer Feature is an individual location within a layer, such as a single fire hydrant. This guide covers how a Tango Tango Admin can add Features manually, one at a time.

Have a lot of locations to add?

If you already have a file with all your hydrant locations (such as a Shapefile or CSV), follow our Bulk Import guide to upload them yourself, or email support@tangotango.net and we'll help you with the upload.

Adding a Feature manually

1. Go to manage.tangotango.io and log in.
2. Click Map, then Layers.
3. Select the layer you want to add a Feature to.
4. Click Features, then Add Feature.
5. Under Create Feature, enter:
   • Name (required)
   • Latitude and Longitude (required) - only decimal degrees accepted, convert minutes or seconds before adding. Note: in the USA, west longitudes are a negative number.
   • Description (optional)
6. Click Save Feature.

Your Feature is now live for everyone in your organization.

Don't know the latitude and longitude?

You have two options:

• Use the map: Drag the pin in the preview map on the right to the exact spot. Latitude and longitude fill in automatically.
• Look up an address: Enter the address into a geocoding tool (search "address to latitude longitude") to convert it to coordinates, then paste them in.

Made a mistake or want a Feature to go away?

Deleting a Feature

1. Go to manage.tangotango.io and log in.
2. Click Live Map, then Layers.
3. Select the layer you want to delete the Feature from and click "Features".
4. Either use the search box to filter the list of Features or simply scroll down the list of Features to find the Feature you want to delete. Click the trash can to the right of the Feature to delete.
5. Click "Confirm" to finish deletion. Deleted Features are removed for everyone in your organization immediately.

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Bulk Importing Layer Features

Organization Admins can upload many Layer Features at once from a file. A Layer Feature is an individual location in a layer, such as a fire hydrant, rally point, or station. To add just a few, see the Add Layer Feature guide.

Before you start

You'll need:

• An existing Layer to receive the Features. If you haven't made one yet, see the Create Layer guide.
• A data file with your Feature locations, and descriptions if you want them, in one of the supported formats below.

Supported file formats

FormatRequirements

• ‍CSV - Columns must include name, latitude, and longitude. Optional column - description .
• ‍GeoJSON - A FeatureCollection of Point geometries. Properties must include name; description is optional.
• A ZIP archive containing .shp, .shx, and .dbf files. Point geometries only. The DBF must include a name field; description is optional.

Coordinates must be in decimal degrees (for example, 34.7304 and -86.5861).

Don't have a file yet? Build a CSV in Excel or Google Sheets with columns for Name, Latitude, Longitude, and Description, then export it as CSV. For more than a handful of locations, this is much faster than adding Features one at a time.

Need a different format? Contact support@tangotango.net and we'll see if we can help.

Uploading your file

1. Go to manage.tangotango.io and log in.
2. Click Map, then Sources.
3. In the Organization drop-down, select the organization that will receive the Features.
4. Click upload a file and choose your file, or drag and drop it onto the drag and drop box.

Reviewing your Features

5. After the upload, you'll see a list of the Features about to be imported. Click the target icon to the left of any Feature to zoom the Map Preview (on the right) to that location.
6. Check that the pins look right. If something is off, fix your file and upload it again. Or, Contact Us, if something appears off in how we are parsing your file.

Importing

7. Next to Select Layer, choose the Layer that should receive the Features.
8. Click Import X Features (X is the number of Features in your file).
9. Your Features are now live for all users who access to the Layer.

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Version 4.1 of the Tango Tango app adds support for Emergency Alerts. Emergency Alerting allows users to declare an emergency situation from the app. Users that have been provisioned as subscribers to feeds that are mapped to an organization’s emergency alert source will be notified via their app, or web-based admin portal. This notification will be prominent, with an alert tone and banners on the user interface. Emergency Alert notifications can be configured to break through a device’s silence or focus mode settings.

Summary

• To enable the emergency button in the app, navigate to: Alerts - Settings (top right gear icon) - Show Emergency Alert  Button
• To activate an emergency alert from the app, quickly tap the emergency alert button 4 times.
• Distribution of declared emergency alerts are controlled by an organization’s Emergency Alert source and the source’s rules. The rules determine which feeds receive the declared alerts. Feeds contain a list of users, who will receive all alerts sent to the feed.
• An organization can have only one Emergency Alert source.
• Alert distribution for a declared emergency will be governed only by the Emergency Alert source in the declaring user’s organization.
• Groups allow a single org to have emergency alerts that are sent to different sets of users, depending on which user declared the emergency.
• The user that declared an emergency, and any admin portal user receiving the alert, can clear the emergency alert, which resolves the alert and stops notification to all users that received it.
• Any app user can silence the alert, which suppresses notification sounds on their device only.
• Emergency alerts cannot be declared from the admin portal.
• When an alert is received, the admin portal will show a prominent notice on all pages, along with a link to view the alert on the portal’s map.
• When an alert is received, the app will show a prominent notice and play an alert tone.
• App users can declare an emergency using the emergency button on the following Bluetooth devices: AINA Voice Responder, Tango Tango Bluetooth button

Configuring Emergency Alerts

Emergency Alerts are configured in the Tango Tango admin portal, by admin-level users.

• Begin by creating an Emergency Alert source, if one does not already exist. Navigate to Alerts - Sources, then click Add Alert Source.
• In the right panel, enter a name for the source (e.g. “Emergency Alert”) and select “Emergency Alerts” for the type.
• Set Feed to “Create New Feed”.
• Click Save.

💡 Note:  The Emergency Alert source may have been previously created automatically by the Tango Tango system. If your organization already has one, you may skip the steps above.

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If your organization only needs a single set of users to receive emergency alerts, the next step is to simply add all the users to the emergency alert feed, which was automatically created when you created the source in the previous step.

• Navigate to Alerts - Feeds and click on the emergency alert feed.
• In the Users section, click Add Other Users.
• Select the users that you want to add.
• Click Submit when you are done.

Using Groups

If your organization needs alerts routed to different sets of users, depending on which user declared the emergency, use Groups. Create a separate group for each set of users and for each group, assign the feeds for that group.

To create a new group, navigate to Groups and click on Add Group.

Enter a name for the group, then click Save.

In the configuration page for the new group, click the Emergency Alerts tab and then click Add Feeds. Here, you can create new feeds or add existing ones.

Select the feeds to assign to the group, by clicking on the feed’s icon, or click Create New to create a new feed for the group. Then click Submit.

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💡 IMPORTANT: Don’t forget to add the required users to each feed. The rules and group configurations specify only which feeds will receive alerts. The feed’s list of subscribed users determine which actual users will receive alerts.

Viewing Emergency Alert Routing

To understand how Emergency Alert routing is configured for your organization, navigate to the Emergency Alert source and click Rules. This page shows how each group is configured to route to each feed.

In the rule settings shown above, you can see that:

• If a user from the Team A group declares an emergency, the alerts will be sent to the feed called Team A Feed.
• Because of the Default Rule, an emergency declared by any user that is not a member of the Team A group will be sent to the feed called Emergency Alert Inc2.

💡 Additional rules can be added by performing the Group configuration described in the earlier section. Alert routing rules based on the triggering user cannot be added directly from the Rules page.

App Settings

This section describes app settings for emergency alerts and the operation of alerts within the app. Note that emergency alerts are supported in app version 4.1 and later.

Enabling Emergency Alert Button

By default, the emergency alert button, used to declare an emergency, is hidden in the Tango Tango app. To enable it:

• Navigate to Alerts
• Click Settings (gear icon in upper right)
• On the Alert Settings page, in the Emergency Alerts section, click Show Emergency Alert Button
• To allow incoming alerts to break through the device’s Do Not Disturb settings, enable the Notify in Do Not Disturb setting.

💡 If a user activates an emergency from their app, but alerts have not yet been configured in the portal, an emergency will be declared, but no other users will receive it.

The emergency button can be moved to any corner of the app display by dragging it.

Location Reporting

The location of a user declaring an emergency will be sent to all other users receiving the alert, provided that the user has previously granted location sharing OS privileges to the Tango Tango app (i.e. during app installation). Emergency alert location reporting is not dependent on any app-based settings.

Browser Settings

An activated emergency alert will play a notification sound in the Tango Tango admin portal. However, web browsers have various means of restricting web pages from playing sounds. When you first load the Tango Tango admin portal in a browser tab, the notice shown below in the bottom right corner may be displayed, instructing you how to allow your browser to play sounds.

This notification also displays instructions on how to permanently allow Tango Tango to play sounds. Users needing to reliably receive alert notification sounds should follow these instructions for their browser type.

Alert Notifications and Response

From the Tango Tango app, a user declares and emergency by tapping the emergency button rapidly 4 times.

Upon activation, the app shows a prominent alert banner. The push notification badge may also be visible. Tap View to see the alert details. Pressing Clear ends the emergency for all users. The alert sounds may also be silenced by tapping the push notification or viewing the alert.

💡 An active PTT call will silence the alert notification sounds, so that the PTT call can be heard.

Any app user can view details of the emergency by tapping the View button or on the push notification badge.

In the admin portal, an active emergency is shown by a banner, which will be displayed on all portal pages.

The alert banner shows a View on Map button, which if clicked, will display the map page and highlight the alert location. If more than one alert is active, the right sidebar will display them all. Clicking on one will show the selected alert on the map.