Get up to speed on Tango Tango. In minutes, not hours.

• Either 1) go directly to manage.tangotango.io or 2) go to tangotango.net and click "Login" from the top menu to get to the Login Screen.
• Input your phone number.
  
  • Some users without phone numbers are setup with an email address. If your account was setup to use email, input your email address instead. However, most users login via their phone number.
• Click ‘Submit’.
• The phone number that you typed in will be sent a 6-digit code via text message.
• Enter in the 6-digit code.
• Click ‘Submit’.
• You will be logged in to the Admin Portal.

Here is a step-by-step guide to add a user to your organization.

• Login to Admin Portal
• Select ‘User’ tab
• Search and select your organization at the top
• Select ‘Add User’ in the top right corner
• Select your organization
• Input the first and last name of the user you are wanting to add
• Provide a title (not necessary)
• Provide an email address or a phone number (can use the same as login number)
• Check “Send Onboarding Notifications” to notify the user that you are adding them to this organization
• Click Save

Important: by default, a new user is not joined to any channels at time of creation. They won't receive channel traffic until they are added to at least one channel.

• If you haven't already, you must create a user in your organization first (see Add a User)
• Click the ‘Channels’ tab in the left menu
• Select the Organization (if you have access to more than one) and then the Channel that you want to add members to.
• Click ‘Members’ in the right part of the screen. All users with access to the channel will be displayed.
• Click the ‘Add Users’ button.
• Search and/or select the user that you want to add to the Channel.
• Ensure that agreen check mark is shown beside the users you are adding.
• Click 'Submit

• Select ‘Users’ tab
• Search and select your organization
• Select the user that you would like to assign a channel to
• Click on ‘Channels’ within the user profile
• Click on ‘Join Channel’
• Below is a list of all channels within your organization
• Select the channel you would like to add the user to
• Make sure the channel has a green check mark beside it
• Click ‘Submit’

• Note: "Listen Only" is set on a per-channel basis. You cannot make an entire user account "Listen Only" but can set it on a per-channel basis.
• Click on the ‘Channels’ tab on the left side
• Select the channel that the user is a part of that you would like to make "Listen Only".
  
  • The user must already be added to the Channel to make them "Listen Only". If you haven't already added the User to a Channel, see the "Add a User to a Channel" guide.
• Click on ‘Members’
• Search for and select the user that you would like to make "Listen Only"
• Click the microphone icon to the right side of the name
• Once the microphone icon has turned red with a line through it, then that user will be ‘Listen only’ and cannot transmit on the Channel.

• Only the first and original admin has the ability to add more admin to the organization
• Click ‘Organizations’ tab on the left
• Select your organization
• Click ‘Administrators’ tab on the right pane
• Search for and then select the user that you would like to add as an admin
• Click ‘Add’ to add this user as a new administrator in your organization

• Click ‘Live Console’ tab on the left side
• You can search and select a channel or contact that you would like to communicate with underneath
  
  • Click 'Join' to join a channel you are not already a part of.
• Once you select a channel, the middle of the page will open and display previous audio transmissions and text messages from the selected Channel.
• You can send a text message to the Channel from the bottom of the screen
• You can download an audio recording by selecting the download button on the right side of a particular Recording
• At the top of the middle screen, you can select to see previous calls that have been made under the ‘Calls’
• You can send tone outs from the ‘Tone Events’ tab
• You can see all of the users that make up this channel under the ‘Members’ tab
• In the top right corner, you can see a map and the channel users that are sharing their location
• In the bottom right corner, click and hold the green ‘Push to Talk’ button to send an audio transmission to your channel
• Your audio recording will appear under the ‘Messages’ tab in the middle of the Live Console screen

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• Select the ‘Live Console’ tab on the left side
• Click on the specific channel that you want to review Messages or Recordings for
• The middle of the screen will open up and display all previous messages and audio recordings
• Admin have access to recordings and messages for 30 days
  
  • Admins have the ability to upgrade your Tango Tango plan to 365 days recording retention
  • Note: once recordings expire, they are deleted from our servers and not recoverable
• Non-admin have access to recordings and messages for 24 hours

Live Console Tone Generation

You can use Tango Tango's Live Console to send a tone-out event to your existing radio or pager system.

• This feature requires that you have a Radio Integration and have the First Response Tones feature enabled
• Select ‘Live Console’ on the left side
• Select the channel that you would like to send the tone out of
• Click ‘Send Tones’ on the right side above the green PTT button
• Choose which tone you would like to send
• Click the green + button beside the tone
• Click the green ‘Apply’ button

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Setting Up Interop

Here is a walkthrough to setup shared channels between your organization and another org that is using Tango Tango.

• Select ‘Organizations’ on the left side
• Select the organization that you are apart of
• Click the ‘Interop’ tab within your organization
• You must contact Tango Tango support to receive permission to both send and receive information from other organizations
• Grantor Interop Agreements displays what information you are sharing with other organizations
• Click the edit button on the right side
  • This will let you decide what information you want to share with other organizations
  • Contacts, tones, locations
  • Click the green save button once decided
  • To share channels you click ‘Share more Channels’
  • Select which channels you would like to share
  • Click ‘Confirm’
  • Click ‘Share’
• Grantee Interop Agreements shows what information is being shared with you from outside organizations

Adding First-Response Tones in the Admin Portal

• Click ‘Alerts’ on the left side
• Click ‘Sources’
• Click ‘Add Tone’ in the top right corner
• Select your organization
• Type out what you want to name this new tone
• Select ‘First Response Tone’
• Click the green ‘Save’ button

Add Members to Tones

• Open the created tone
• Select the ‘Members’ tab
• Click ‘Add Users’
• Search the user that you would like to add to the tone
• Click on their name and make sure the green check mark appears beside their name
• Click ‘Submit’

Mobile User app

• Go to Settings page
• Click on ‘First Response Tones’
• Make sure that ‘Receive Incident Calls in DND’ and ‘Pager Alert’ are both checked on and green
• Scroll to your newly created User that you are a member of
• Make sure it is slid to on and shows green

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Tango Tango forwards CAD incident alerts from your existing CAD system to mobile phones. Setup is easy and doesn't require any changes to your CAD system beyond pointing new-incident emails at an address we provide.

Before you start

You'll need an active Tango Tango account or free trial. If you're not set up yet, start a free trial first — then come back here.

You'll also need admin access to your Tango Tango Admin Portal to manage who receives alerts.

Setup

1. Request a CAD alerting email address. Email us at support@tangotango.net and let us know you want to set up CAD Alerts. We'll reply with an email address specific to your organization.

2. Point your CAD system at that address. In your CAD system, configure new-incident emails to send to the address we provided. Our parser reads those emails and converts them into alerts for your users.

3. Add recipients to the alert group. Once your CAD system is sending us emails, the last step is choosing who gets the alerts:

1. Sign in to the Admin Portal at manage.tangotango.io, or click Sign In at the top of this site.
2. In the left sidebar, click Tones. You'll see your CAD Alert group listed here. (If your agency also uses two-tone paging, those groups appear in the same list.)
3. Open your CAD Alert group, click Members, then Add New to add recipients.

That's it. New incidents from your CAD system will start hitting your team's phones within seconds.

Multiple CAD feeds

If you need separate feeds — say you're a volunteer fire association covering ten departments and each one needs its own alert stream — just request additional alerting email addresses in step 1. Each address maps to its own group in the Admin Portal, so you can route different incident types or different departments to different teams. There's no practical limit on how many feeds you can run.

Troubleshooting

Email us at support@tangotango.net and we'll help you work through it. A few of the most common issues:

Alerts arriving too slowly. Our typical processing time from the time we receive your email is 7 seconds. If you're seeing a long delay than this, typically, the delay is in how long your CAD system takes to send the email. Things to check as you start to troubleshoot:

• How quickly your CAD system actually fires the email after the incident is created. Check your CAD or email system logs.
• Whether the Tango Tango address is the first recipient in your CAD's distribution list, or buried behind other addresses. Moving us to the top often helps. For some systems, each send can take up to a few seconds.
• Whether your email provider holds outbound mail. Gmail's "Undo Send" feature, for example, can hold sent messages for up to 30 seconds — set this to zero for the account sending to us.

Alerts coming through but not parsing correctly. This usually means your CAD system's incident format changed recently. Email us and we'll update the parser to match the new format.

Want more detail on CAD Alerts and how Sources and Feeds work? Check out this guide.

Anything else. Email support@tangotango.net. We'll get on it.

One of Tango Tango’s valuable features is the ability to detect First Response Tones and trigger notifications for users when they are detected. Many of our customers also use Computer-Aided Dispatch (CAD) systems to manage incident response in their agency, and Tango Tango is now able to integrate with those systems in order to trigger various notifications to our users when these incidents are created. The introduction of this feature comes with some changes to the way alerts are managed in the Tango Tango admin portal.

First Response Tones were configured and managed in the system via the “Tones” section on the left-hand navigation panel. This option has been replaced with an “Alerts” menu item which is broken down two sections: “Sources” and “Feeds”.

Sources

“Sources” is where you will find and configure First Response Tones and CAD integrations. Reach out to Tango Tango support to help get these items configured. Once the sources are configured, then it’s time to configure which users are interested in which alert notifications.

Previously, users were added directly to the Tones they were interested in. CAD sources worked similarly: users were added directly to the CAD source. However, it became apparent that managing memberships this way would not meet all use cases. Firstly, all of the alerts coming from a single CAD source are not relevant to a single set of users. Secondly, CAD events are often relevant to the same groups that were currently assigned to Tones.

Feeds

To address all of the use cases, we have introduced the concept of Feeds. As the name suggests, a Feed is a stream of events that are related by the group of users that will be interested in being alerted about those events. When an event comes in from a CAD source, it is assigned a priority and routed to one or more Feeds via a configurable list of matching rules. First Response Tones are likewise routed to a Feed, although process here is simpler: all events from a given tone are always routed to the same Feed.

For more details on how to route alerts to appropriate feeds, see Configure Alert Routing with Rules.

If you had Tones or CAD Sources configured previously with users attached directly to them, you will now find that a Feed has been automatically created for each Tone/CAD Source and the user list from the original has been migrated to the Feed. Members of the Feed will continue to receive Incident Calls for Tone events or SMS/push notifications for CAD events as before.

Going forward, when creating a new First Response Tone or CAD source, you will be prompted to choose or create a corresponding Feed.

We believe this system provides the flexibility to support the needs of various types of agencies. As always, don’t hesitate to reach out to support if you have questions.

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Overview of Alert Rules

In the Tango Tango system, Alerts come in from an Alert Source and are then routed to Feeds. Users join or are added to Feeds to be notified about those alerts. You can read more about this system in our article on Managing Feeds.

To configure alert routing, click on Alerts > Sources in the top-level navigation, select the Source you want to configure, then go to the Rules tab. This screen is where you configure how incoming alerts from your Sources are directed to specific Feeds.

For First Response Tones: Configuration for Tones is straightforward. All alerts originating from a single Tone source are always routed to the same Feed. Once routed, the members of that Feed will always receive incident calls for those tone events.

For CAD Events: Computer-Aided Dispatch (CAD) sources require more granular routing. Because a single CAD source generates diverse alerts, you can use Rules to automatically route specific events to the appropriate Feeds based on the data within the alert.

How CAD Routing Works

Before building your rules, it is helpful to understand the basic logic the system uses to process an incoming CAD event:

• Multiple Matches: A single alert can match multiple rules. If this happens, the alert may be routed to multiple different Feeds simultaneously.
• Duplicate Prevention: If an alert matches multiple rules that route to the same Feed, the users in that Feed will only receive one notification. The system will use the highest priority assigned by any of the matching rules.
• Unmatched Alerts: If an incoming alert does not match any of your configured rules, and no Default Rule is set, the alert is dropped and will not be forwarded to any Feeds.
• Priority: Although the options are limited for now, users can use priority to influence how they want to be notified when an alert is received. This feature will provide more options in the future.

Building Your Rules

You have three options for configuring rules on a CAD Source:

1. Create a New Rule (Manual)

Use this option to build a rule from scratch based on known field names and values.

1. Click Create a new rule.
2. Under the If section, define your conditions by specifying a field name, choosing a matching operator (e.g., "contains" or "does not match exactly"), and entering a value.
3. Click Add Condition to add additional criteria to the same rule if needed. You can configure the rule to trigger if any or all of the conditions are met.
4. Under the Then... section, assign the desired Priority and select which Feed to Route To.
5. Click Save.

2. Generate a Rule (Guided)

If you want to base a rule on an alert you have already received, the system can help generate it for you.

1. Click Generate a rule.
2. A side panel will appear showing your recent alert history; select the specific alert you want to base your rule on.
3. Check the boxes next to the specific data points (e.g., Address, City, Code) you want the rule to match against.
4. Click Generate alert rules. This will populate a new rule form for you.
5. Make any modifications needed, then click Save.

3. Create a Default Rule

A Default Rule acts as a catch-all. It defines what happens to alerts that do not match any of your specific rules. If no default rule is provided and an alert does not match any other rules, the alert will be dropped.

1. Click Create a default rule.
2. Assign a priority and select a destination Feed for unmatched alerts.